Return Policy
30-day return window on standard-stock items, restocking fee, non-returnable classes, refund method and timing, OEM warranty passthrough.
Standard-stock catalog items may be returned for credit or refund within 30 calendar days of the delivered date. The window is counted from the date the consignment was signed for. Returns raised beyond 30 days are considered on a case-by-case basis; beyond 60 days no return is accepted regardless of reason.
Non-returnable classes are stated on the quotation and repeated on the commercial invoice: special-order items procured against a customer specification, cut-to-length items (hose assemblies, cable reels, gasket sheet), items configured or programmed to buyer parameters (Danfoss VLT drives, Bürkert Type-configured valves), perishable or shelf-life-limited items, consumables opened or partially used, and items carrying a manufacturer no-return marking.
A 20% restocking fee applies to returns of standard-stock items in unopened original packaging. Where the OEM's own restocking fee exceeds 20%, the OEM's fee applies and is stated on the return authorisation. No restocking fee applies where the return is due to a supplier error, a shipping error, or a manufacturing defect confirmed by the OEM.
Every item ships under the original manufacturer's warranty passed through without alteration. Defective-from-new items are replaced at no cost including return shipping when reported within 7 calendar days of receipt. Full warranty details on the commercial invoice.